Shipping and Return Policy
[vc_row][vc_column][mk_fancy_title color_style=”gradient_color” grandient_color_from=”#29367a” grandient_color_to=”#29367a” size=”20″ font_family=”none”]Shipping and Return Policy
We ship to all Canada from our warehouse located in Newmarket Ontario via Purolator or Canada Post (depending on your choice at checkout)
We also offer Local Pickup at:
[/mk_fancy_title][mk_fancy_title color_style=”gradient_color” grandient_color_from=”#29367a” grandient_color_to=”#29367a” size=”20″ font_family=”none” responsive_align=”left”]Toronto Automatic Doors
320 Harry Walker Parkway North Unit 11
Newmarket, Ontario L3Y 7B8
Hours: Monday – Friday 8:30 am – 5:00 pm
Returns
Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization number (RGA). Returns must be made within 10 days of order placement. There are no returns on electrical goods, relays, controllers, fuses etc. Returned merchandise must be in the original box and in good condition. When returned, goods and their cartons must be in perfect unused, resalable condition. All returns are subject to our inspection and approval and a reasonable handling charge. Non-stock, special goods or items fabricated, modified, or cut to size per order are not returnable. To receive refund on returned goods, the items cannot be damaged or have been installed, must be in their original packing in new condition with all of the parts inside. Please be sure to package your items well. Items that are not packed in their original packing or just thrown back in the box usually cannot be reused and therefore no credit will be issued.
Non-returnable items: There are no returns on electrical goods, relays, controllers, fuses etc. There are no returns on items that have been installed and or are not in their original packaging are not returnable. Custom made items are manufactured specifically to your specifications and cannot be resold. Customer will be responsible for shipping the products back to our warehouse.
Restocking Fee
A restocking fee for undamaged returns will be subject to a minimum 25% of the original purchase cost.
Refunds
Refunds will be applied to the same credit card used for payment
[/mk_fancy_title][mk_fancy_title color_style=”gradient_color” grandient_color_from=”#29367a” grandient_color_to=”#29367a” size=”20″ font_family=”none” responsive_align=”left”]Damaged Goods
If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it. In case of damage we recommend you take pictures of all damaged items to support your claim.[/mk_fancy_title][/vc_column][/vc_row]
